December 2009 |
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Minimum System Requirements for ProDoc Increasing We vigorously debate the issue of increasing the Minimum System Requirements (MSRs) for using ProDoc and SOS. Increasing the MSRs enables us to take advantage of new software capabilities and add new features for you. However, it also requires that our customers upgrade their computer systems, before some are ready to do so. Finally, Microsoft® Windows 2000 marked a significant enhancement to operating system features that we want to be able to take advantage of for you, our customer. With those factors in mind, and since more than 98% of our customer base has at a minimum a Microsoft Windows 2000 operating system, we will release a new ProDoc version that requires a Microsoft Windows 2000 operating system, or later. In 2010 you will not be able to use ProDoc on a Microsoft Windows 98, ME, and NT operating system. We regret that this will cause a hardship for a small number of our customers. However, we believe that the payoff to the far greater number of users who have already switched to Microsoft Windows 2000, or later, makes increasing the MSRs our best decision today. Your ProDoc Account Information Is Available Online You can now go online and review your ProDoc subscription information and find your Installation KeyCode and Registration Code(s). All this and more is available through MyAccount on the Thomson West web site. Who to Call for Billing/Customer Support Issues We have a special team dedicated to Customer Support issues for ProDoc customers. Call 800-759-5418. This is the "ProDoc only" phone number for obtaining Sales information (option 1), Customer Support (option 2), Free Technical Support (option 3), and Free Training (option 4) and it is dedicated exclusively for ProDoc customers. Call this number and you work with the teams that are the most knowledgeable about ProDoc. Customer Questions from the Last WebNotes The following questions were from ProDoc customers like you in response to last month's ProDoc WebNotes. Q: When I was working with a colleague I noticed that his ProDoc looked really different from mine. Are there multiple versions of ProDoc available? Q: I am using ProDoc for the first year of my law firm. If I cancel my subscription at the end of the year, will the documents that I created this past year be deleted? ProDoc Customer Support: Adding Your Own Forms to ProDoc Learn to add your own forms to ProDoc (adding Supplemental Forms)>> Practice Tip: Use Free Email Services and Waive Privilege? Do you effectively waive privilege when you use the free email services such as Gmail®, Yahoo®, Hotmail®, etc? We will let you make up your own mind on the matter but, if you use one of these services, you might wish to read the following entry on Three Geeks and a Law Blog. Read Use Gmail - Waive Privilege >> Tech Tip: Beware of Hackers at Those Wi-Fi Hotspots Read more about the latest in Wi-Fi hacking >> Tech Tip: How to Get a Recipient to Agree to Terms before Opening a Document Are there times when you would like to be able to require that a recipient agree to your terms prior to opening and reading a document you provided? If yes, we have the answer for you. Better still, the solution has evidently been upheld in court that clicking a button in a software program constituted acceptance of terms. Learn How to Create a Click-thru Agreement in a PDF >> Tech Tip: Enjoy Music with Class If you enjoy background music in your office from your computer, iPod, etc. you're probably accustomed to the inferior quality of the mass produced speakers for computers. But, a couple of 14-watt, two-way, Hi-Fi, wood speakers can make the listening far more enjoyable. Read more about Genius® 14 watt Two-Way Hi-Fi Wood Speakers >> Vent—Tell Us What's on Your Mind This is your opportunity to what's on your mind. Email us your suggestions and other feedback. |
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