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Our 32,000+ ProDoc users report scores of reasons they use ProDoc, but most of those reasons revolve around saving time. We find that a majority of users fall into one or more of these categories. Perhaps you share similar needs. Product Information
Subscription Information
Training and Technical Support
Sales Information
General Information
Product Information A. ProDoc is an engine used to generate documents and
forms. It has been enhanced over the years to provide a simple interface
for generating documents and forms while providing many unique features
and tools to boost productivity. It can assemble both text-based documents
and graphical forms during a single assembly session. Q. Can ProDoc assemble more than one form at a time? A. You can assemble an unlimited number of documents in
a single assembly session. ProDoc asks only once for any information that
is common to two or more of the documents and then inserts that data wherever
needed in every other form. Q. Is ProDoc multi-user enabled? A. ProDoc ships network ready, so, yes, it is multi-user enabled. ProDoc also works with different Microsoft® operating
systems and different word processors on each computer in the network. Q. How easy is it to cancel ProDoc? A. Simply call us on our toll free
phone number and ask to cancel. While we require you to remove ProDoc from your computer there is nothing else you need to do
or return to us. The entire process requires only a few minutes. Q. What happens to the documents we generated if we cancel our ProDoc subscription? A. ProDoc generates the completed text documents
into word processor files, Corel® WordPerfect® or Microsoft® Word®. It saves completed "graphic" forms as
PDF files. If you cancel ProDoc you retain those documents just as you would any other
documents. Q. Does ProDoc integrate with other software programs? A. ProDoc contains a seamless integration to TimeSlips® time
and billing software. Q. Are ProDoc forms state-specific? A. Yes. And, we also provide many local
jurisdiction-specific forms. Q. How do I preview what forms are available in ProDoc? A. We provide a complete list of every form in our state-specific
libraries for each state, by area of law. Visit the California, Florida, or Texas pages
for information about the volumes in the state library with links to the
forms list for each volume. Q. How do we decide which ProDoc subscription plan to choose? A. We suggest that you choose the plan that best matches your practice.
Remember that you probably handle an occassional non-typical matter for your clients, family
members, or friends that are completely unrelated to your primary area of
practice. Our broad coverage of multiple areas of law really comes in handy
in these situations. One thing to consider is that you might take the largest
plan we offer during your initial free period and then scale back if you
can see that you do not need a selection that broad. Q. How do I change subscription plans? A. Simply call us at 800-759-5418
and request to change your subscription plan. We will answer any
questions you have and then fax you a form to complete and return.
After that it is a simple matter to update your ProDoc software to
the new subscription plan of your choice. Q. What do I receive with a ProDoc subscription? A. Every ProDoc subscription comes with our NO Risk offer plus:
Q. Is there an additional cost for a network version of ProDoc? A. No. By default, ProDoc ships and installs "network ready". So, whether you use a single computer or you install it in a network environment, there is no additional fee. Q. Can we get more licenses than just the standard three? A. Your subscription includes 3
licenses that may be used on a computer network and/or stand-alone computers
for a single law firm at a single site. Additional licenses are $10
each per month. If the Software is installed on a network, then one
license will be used for each individual using ProDoc software at the
same time on your network. If the Software is installed on stand-alone
computers, one license will be used for each computer on which the Software
is installed. Q. What subscription plans are available? A. Each state is different. The first page of the order section for each
state provides you detailed information about our subscription plans for
that state. Q. How do you update the forms? A. Presently, we send you a CD
to install all of the updates. In the winter of 2008 we began introducing our WebUpdate feature. This feature enables us to automatically update, over the Internet, the
software and the forms volumes. Training and Technical Support Q. What is the cost for your training? A. All of our training is available to you at no additional
cost. Q. How do you provide your free training? A. We
offer training by phone, over the internet through your browser, in group settings at locations like legal training
schools, and by computer-based animated training modules on this website. Q. What is the learning curve for ProDoc – how long to learn it? A. Most users who are fairly computer literate can begin
drafting even complex documents within 15 minutes of installing it. Our
experience is that you will probably find yourself extremely comfortable
with ProDoc within a day or two. Q. If ProDoc is so easy to use… why do we need training? A. Learning to draft documents using ProDoc is very easy.
However, to obtain the maximum time-savings from ProDoc requires learning
about many more features that most law offices are too busy to take the
time to discover and learn. The primary purpose of our training is to introduce
you to those other features that can make your ProDoc experiences even more
productive. Q. How do we sign up for your free training? A. The easiest way is to call us at 800-759-5418 and ask
for training. We’ll take it from there. Q. What type of documentation is available? A. For ProDoc document assembly software we provide the following documentation:
For SOS we provide the following documentation:
Q. Do you provide technical support? A. Yes, we are particularly proud of our knowledgeable
and friendly support team. You’ll be pleasantly surprised to find that
there is generally little or no wait and that your call to us is toll free. Sales InformationQ. How quickly can I get ProDoc? A. We ship your ProDoc for next business day delivery — at our cost.
If we receive your order by 3:00 PM CT you should receive your ProDoc the
following business day. Q. Why can’t I just buy ProDoc? A. ProDoc is much more than simply
a product, i.e., a collection of legal forms. Our service is our commitment
to giving you peace of mind that your ProDoc documents are always current. Q. Am I obligated to keep ProDoc? A. No, our No Risk offer enables you
to cancel your ProDoc subscription any time you believe you are not receiving
back adequate value for your investment in ProDoc. Q. What’s the catch – that just sounds too good to be true. A. NO catch… that’s how we work with all
of our customers. We rely on ProDoc’s value to you as our only means
of keeping you as a customer. This makes sure we stay focused on you. Q. What happens after the initial free period? A. We
mail you an invoice for the following month at the end of your free period. If you decide to stay with us,
you join 8,000 + other firms doing the same. If you decide No, you simply
follow the cancellation procedure outlined above. Q. Our firm has multiple offices – how do you handle that? A. If the firm name is identical for all offices, the
first office pays full price for its ProDoc subscription. However, each additional office pays 50% of the
normal billing price for the subscription plan selected for that
office. Q. I share an office with another attorney – can we split the ProDoc subscription fee? A. Our license is for a single firm at a single location.
If you are both in the same firm, you may share the three licenses that
come with your subscription. If you are not a single firm, however, you
may not share a single license. Q. How long has ProDoc been around? A. ProDoc incorporated in 1991. Q. How many attorneys are using ProDoc? A. More than 8,000 law firms are actively
using ProDoc. This equates to more than 32,000 attorneys and support
staff who depend on ProDoc to get their work done quickly with fewer
errors. Q. Will you sell my personal and firm information? A. See our Privacy
Policy for complete
details on our policy of retaining customer information. A. Contact our sales department at 1-800-759-5418 or you
can email us at
. For customer support, call 1-800-759-5418. Q. What are the minimum hardware and software requirements for installing ProDoc? A. The minimum hardware requirements are:
B. The minimum software requirements are as follows:
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